Copy of F.A.Qs | The Cupcake Parlour

I want to talk to you on the phone, how do I reach you?
- We generally organise all of our orders via email as we find it to be more efficient, and a clearer way of communicating the details of your cake. We need to have all the details of your order in writing. If we need talk on the phone, please call 0403 291 849.
What are your store hours, and can I purchase something in store?
- We do not have a shopfront. We are a predominantly online business, but we bake to order so if you book a time to pickup, please email to confirm the time prior as we are only in the kitchen when baking.

How do I order cupcakes?
- Order online here! If your theme isn't available, shoot us an enquiry here.

What kind of cupcakes do you make?
- We make anything and everything! We can do anything from our basic cupcakes with our usual toppings to ridiculous, obscure custom ideas. From traditional wedding cupcakes to funky fresh birthday cupcakes, we can make anything imaginable. Trust me, we’ve heard it all!

What flavours do you have?
- Our flavour list is available at www.thecupcakeparlour.com.au/flavours.

Do your products contain nuts?
- We do use nuts in our kitchen, however not extensively so. Most of our recipes are nut-free anyway, however please let us know if you have a nut allergy so we can make every effort to minimise cross-contamination. Despite our best efforts, we cannot guarantee that there are no traces of nuts.

What kind of fillings do you use?
- All of our fillings/icings are house-made. For our regular cupcakes, we generally use an Italian Buttercream. For our dairy-free cakes + cupcakes, we use a Vegan frosting.

Can you do printed images on your cupcakes?
- We sure can. Anything that can be printed on a regular home printer can be printed on to our icing paper using food-safe ink, to create perfect printed images. If you head to our online shop, these can be purchase as Branded Cupcakes!

Do you do cupcakes in different shapes, like numbers?
- We don't sell cupcakes in particular shapes as we find they are too difficult to transport that way, however we can recommend the ideal amount of cupcakes for you to purchase and make your own shape at home!

Can I have multiple flavours?
- Sure! For regular cupcakes, we have a minimum of 6 per flavour and 10 per flavour for bite size cupcakes.

Do you use fresh flowers?
- We generally make our flowers out of buttercream or fondant, however can sometimes source flowers from our local florist if you’d prefer! Alternatively, if you’d like to order additional flowers from your florist when planning your event, we can use those on your cupcakes to ensure they match the rest of your event flowers!

What size are your cupcakes?
- Our bite sized cupcakes are a little over 1" wide and roughly 1.5" tall. Our regular sized cupcakes are a little over 2" wide and roughly 2.5" tall.

Can I send in images of cupcakes I’d like to recreate?
- Of course! If you have images you’ve found on pinterest or Instagram, or wherever, please send them in to us via email at brisbane@thecupcakeparlour.com.au. We’d love to get a clearer idea of what you’d like, and images do that the simplest!

How far in advance should you order?
- We generally advise you to place your order as soon as you know you need cupcakes. Ideally it's best to have your order confirmed a month out from your event, however we can do orders with as little notice as 3 business days. We do sometimes take last minute orders for cakes and cupcakes; however, we cannot guarantee that we will be available. If you are within this 3-day window, please send us an enquiry here.

How much are your cupcakes?
- Our bite size cupcakes start at $2.25, and our regular size cupcakes start at $4.25. Our Loaded Cakes are generally ordered in 6” and Double-Height 8” sizes, serving 8-10 and 30~ respectively, and these generally cost $60 and $140 respectively.

How should I store my cupcakes?
- Our Cupcakes are best served at room temperature. For storage of regular cupcakes with or without toppers, these should go in the fridge overnight and left on the bench for a few hours prior to eating. Be careful in Summer particularly to not leave them in a warm/sunny location as our delicious buttercream will melt.
- For soft fondant covered cupcakes, these should be stored in a cool, dry location.

What are your cancellation policies?
- All of our policies can be found at www.thecupcakeparlour.com.au/policies.

Do you do Cake Tastings?
- We sure can. Shoot us an email at brisbane@thecupcakeparlour.com.au to enquire about these..

How do I place payment?
- Payment can be made online with a visa/mastercard via our online ordering page.

Do you deliver?
- We sure do! We deliver in the greater Brisbane area. There is an additional fee depending on your location.

How should I travel with my cake?
- Ideally, cakes and cupcakes should be placed in the footwell of the passenger side in the front, with the seat all the way back. Do not place them on the seat in case of sudden stops (those will go flying!). Keep the airconditioning on, particularly in the colder months!
How long does it take for you to respond to enquiries?
- Depending on how busy we are, it can take us anywhere between 5 minutes to respond, and a couple of days. We work as quickly as we can and will do our best to get your order sorted asap!